You can reach us by these methods
Please note that when an order is placed, an account will need to be created for The Campus Store website. You can create your account with your AC network credentials by selecting login on the checkout page and use "Campus Account". This enables you to use the same password for your AC Card, Brightspace, and other College systems with this familiar login experience.
We'll ship your order right to your door for a nominal shipping charge.
Simply access Booklist using your College network credentials. You will be presented with the items required and/or suggested for your courses. Add them to your shopping cart, and proceed to the checkout.
Not using Booklist? Finding your textbooks on our site is still easy! Look at your timetable through your ACSIS account (details on how to access your account are provided by the Registrar's office) to identify the course numbers of the classes for which you are enrolled. (i.e. ACC2210, QUA2227) Click on the 'Books' from the top menu on the Connections: The Campus Store website and select 'Search by Course'.
1 Select the Campus/Delivery method for your course(s).
2 Select the Term in which you enrolled.
3 Choose the school of learning for your course(s) or "View Courses for All Programs".
4 From the listing of courses that appears, select your courses and click 'Go >>' to view the required and suggested materials for those selections.
5 Click the 'Buy New' button beside items to add them to your cart.
6 Click 'In Cart' next to an item you have added to your cart and verify items and quantities then click 'Checkout' to purchase your selections.
7 You will be required to create a new account with your AC network credentials (Campus account), or login to your existing account if you are a returning customer. Your login will be your email address and the password you entered on your first visit.
For all orders containing physical items, including Online Order Pick-up, we require one (1) business day to process your order to be available for pickup or shipping. Online Order Pick-up orders will be held for 14 calendar days from the time you are notified that your order is ready.
Most deliveries within Canada take 2 to 3 days shipping time unless you are located a distance from the nearest distribution centre. Please note that delivery times are in addition to order processing times.
When your order is shipped, you will be sent an email confirming your shipment including a tracking number.
The periods listed above only apply to orders for which sufficient merchandise is in-stock. Orders for out-of-stock items (0 on hand), and special order items are processed when the items are received by the Campus Store.
See Shipping Rates & Information for specific rates.
Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date printed on the receipt included with your order to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Returned books and other merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery such as UPS or Purolator. Additional special allowances or restrictions may also apply to your returned items. See our Return Policy for more information.
Yes. Choose Pick-up as the shipping option when you checkout online.
Please visit Online Order Pick-up Details.
Our hours of operation and location can be found here: Connections - The Campus Store Hours.
Required and Suggested course materials are determined by the academic department and communicated to the bookstore.
A Required material is a vital material and/or tool that ensures a learner can achieve the learning outcomes for a given course.
A Suggested material is a supplementary material and/or tool, which provides additional context and understanding but is not essential to the achievement of the learning outcomes for a given course.
Where do I purchase my access code?
To obtain your Course Materials List, please login to Booklist. From there, where available you will have print and digital options to purchase.
How Do I Access My Digital Resources After I Purchased?
For Online Purchases: Once you have completed your online purchase, you will receive an email order confirmation and an additional email containing your access code and instructions on how to redeem.
For In-Store Purchases: Once you have completed your in-store purchase, you will receive your cash register receipt and an additional receipt containing your access code and instructions on how to redeem.
We highly recommend using your Algonquin Live email address when redeeming codes or setting up accounts.
I never received my code, what should I do?
For Online Purchases: Please double-check your email inbox for the order confirmation and additional email that contains the access code. Sometimes, these emails can land in your spam/junk folder. If you haven’t received anything, please contact us directly, and we will assist in resolving the issue.
For In-Store Purchases: You should have received a receipt for each digital code purchased. If you can’t locate these receipts, please contact us with your sales receipt, and we will assist in resolving the issue.
I want to return/refund my access code.
Digital resources are non-refundable as per the return policy and noted during the checkout process.
I have the wrong access code for my course and need to exchange it.
Please contact us to start the process. Once we have more information, we will be able to assist with an exchange, or if you require assistance from the publisher or instructor.
I bought a used textbook and only need to purchase the access code it usually comes with.
Many textbooks we sell include an access code. Before considering secondhand textbooks, please check your Booklist or contact us to see which textbooks include an access code. If you have purchased a used book and require an access code, you may need to purchase the digital resource as well.
Some digital resources require a join code, course URL, course ID, or another similar requirement during registration. The wording varies from publisher to publisher.
I’m being asked for a join code/Course ID/Course URL.
These are typically provided by your instructor or posted within Brightspace directly. We recommend contacting your instructor directly if you are unsure of where to find the information.
The website or instructions to redeem asks for a join code/Course ID, or Course URL but my instructor says they don’t have one.
Please contact us for assistance. In your email, please provide your receipt/order number, course code, section number, student number, and instructor name.
The website says I have an invalid join code/Course ID.
We recommend reaching out to your instructor first to verify if the join code/Course URL is correct. Sometimes an old join code or link is provided and needs to be updated. If they have confirmed the URL is correct, please contact us for assistance.
Can I download a pdf version or print the ebook?
The restrictions for downloading pdf versions or printing of digital resources varies depending on the publisher and specific title. For accurate information, we recommend reaching out directly to the publisher or contact us for assistance.
Why can’t I access my digital resource before the term starts?
Publisher codes can only be activated once the start of the term (AC Day 1) commences. Certain digital resources are created that require access to Brightspace to redeem.
Where do I get my free OER resource?
Some courses offer Open Education Resources (OER) e-books for free digital access. These resources are typically found in your Booklist or Brightspace with instructions on where to obtain your OERs.
How long is my access code valid for?
Our digital resources come with various access durations. The access length is stated in Booklist. You may also contact us, and we’ll be happy to assist.
My code isn’t working on the publisher’s website.
Please make sure you are following the step-by-step instructions to redeem. Should you still encounter difficulties, please reach out to the publisher, or contact us with the receipt/order number, course code, student number, instructor name, and screenshot of the error message.
AME Learning
Tel: 1-888-401-3881 (Option 2)
E-mail: support@amelearning.com
Website: AME Learning FAQ
Cengage Canada
Tel: 1-800-310-5661 (Option 1 and then Option 1)
Website: Cengage Support
Elsevier Canada
Tel: 1-800-222-9570 (Option 2)
E-mail: Elsevier Support
Website: Elsevier Evolve Support
John Wiley & Sons Canada
Website: Wiley Support
Kivuto Solutions / Texidium
E-mail: support-texidium@kivuto.com
Website: Texidium Contact
McGraw-Hill Education
Tel: 800-331-5094 (Option 2)
Website: McGraw-Hill Support
Pearson Education Canada
Tel: 1-833-585-1828 (Option 1)
Website: Pearson Support
Top Hat
Tel: 888-663-5491 (Option 1)
E-mail: support@tophat.com
Website: Top Hat Support
Vretta-Lyryx Inc.
Tel: 866-522-9228 (Option 1)
E-mail: support@vretta.com
Website: Vretta Support
You will not be charged for items until the order has been shipped to you. Your order total is pre-authorized only and not automatically charged to your card. Once orders are picked and processed through a cash register in the Campus Store the originally quoted total price will appear on your credit card statement and the pre-authorized amount will disappear. PCI Compliance laws prohibit the storing of credit card information. Any customer with an order where the originally quoted total will change will be contacted prior to any additional amount being charged to their card.
Gift cards may be entered during checkout.
Connections: The Campus Store online accepts Visa, Mastercard, American Express, Visa Debit, Mastercard Debit, Apple Pay and Google Pay.
The Campus Store sells many Apple accessories as well as third-party accessories that are compatible with Apple products. MacBooks, iMacs, iPads, and other Apple devices can be purchased at an educational discount through the Apple Education Store.
Software is non-returnable unless defective or unopened and is returned within 14 days of purchase accompanied by the original receipt.
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