Frequently Asked Questions

You can reach us by these methods

Please note that when an order is placed, an account will need to be created for The Campus Store website. You can create your account with your AC network credentials by selecting login on the checkout page and use "Campus Account". This enables you to use the same password for your AC Card, Brightspace, and other College systems with this familiar login experience.

• Convenience! Ordering books and other merchandise online is ideal for students and anyone who simply can't come in person to the store, or would prefer to shop from wherever they happen to be.
• No lineups! At certain times of the year (particularly at the start of a new term of classes), the volume of customers in the store can be quite large. Unfortunately, even with the extra staff on hand during these periods, you may experience long lineups to purchase your materials.
• No searching the aisles for textbooks and other materials you need - we pick out your items for you.

We'll ship your order right to your door for a nominal shipping charge.

Simply access Booklist using your College network credentials. You will be presented with the items required and/or suggested for your courses. Add them to your shopping cart, and proceed to the checkout.

Not using Booklist? Finding your textbooks on our site is still easy! Look at your timetable through your ACSIS account (details on how to access your account are provided by the Registrar's office) to identify the course numbers of the classes for which you are enrolled. (i.e. ACC2210, QUA2227) Click on the 'Books' from the top menu on the Connections: The Campus Store website and select 'Search by Course'.

1 Select the Campus/Delivery method for your course(s).

2 Select the Term in which you enrolled.

3 Choose the school of learning for your course(s) or "View Courses for All Programs".

4 From the listing of courses that appears, select your courses and click 'Go >>' to view the required and suggested materials for those selections.

5 Click the 'Buy New' button beside items to add them to your cart.

6 Click 'In Cart' next to an item you have added to your cart and verify items and quantities then click 'Checkout' to purchase your selections.

7 You will be required to create a new account with your AC network credentials (Campus account), or login to your existing account if you are a returning customer. Your login will be your email address and the password you entered on your first visit.

Please see Getting my course materials or read below.

STEPS TO ACCESSING DIGITAL RESOURCES

1. ACCESS CODE
   After you’ve made your purchase on thecampusstore.ca, you will receive an email containing an licence code that you will then use to access your digital resource(s). If your receipt reads Digital Code you will download your resource(s) directly from a link in Brightspace. If you receive a Publisher Resource Code, your instructor will give you instructions on how to redeem this code to access your publisher resource. In the above 2 instances, the steps below 2-4 don't apply.
2. REGISTER
   Register with Texidium by entering your email address, copying the access code from your email and pasting it into the registration form. Complete the form by entering the remaining required information.
3. INSTALL
   Log in to your Texidium account and click on “download apps” to install Texidium.
4. DOWNLOAD
   In the Texidium application, double click the eTextbook to download it to your device for offline use.

Processing Times

For all orders containing physical items, including Click & Collect, we require one (1) business day to process your order to be available for pickup or shipping. Click & Collect orders will be held for 14 calendar days from the time you are notified that your order is ready.

Shipping Times

Most deliveries within Canada take 1 to 2 days shipping time unless you are located a distance from the nearest distribution centre.Please note that delivery times are in addition to order processing times.

When your order is shipped, you will be sent an email confirming your shipment including a tracking number.

The periods listed above only apply to orders for which sufficient merchandise is in-stock. Orders for out-of-stock items (0 on hand), and special order items are processed when the items are received by the Campus Store.

See Shipping Rates & Information for specific rates.

Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date printed on the receipt included with your order to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Returned books and other merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery such as UPS or Purolator. Additional special allowances or restrictions may also apply to your returned items. See our Return Policy for more information.

Yes. Choose Click & Collect as the shipping option when you checkout online.

Please visit Click & Collect Details.

Our hours of operation and location can be found here: Connections - The Campus Store Hours.

Required and Suggested course materials are determined by the academic department and communicated to the bookstore.

A Required material is a vital material and/or tool that ensures a learner can achieve the learning outcomes for a given course.

A Suggested material is a supplementary material and/or tool, which provides additional context and understanding but is not essential to the achievement of the learning outcomes for a given course.