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Return Policy

In Store Returns
Online Returns
  • Merchandise purchased in person (including textbooks) may be exchanged or returned for a full refund within fourteen (14) days of purchase, provided that the product is accompanied by the original cash register receipt and is in complete, unused and unmarked condition, and is in the original (unopened) packaging. There are no refunds or exchanges on Special Order, Sundry items, Confectionery, customized orders and products, Gift Cards, OCTranspo purchases, lottery, access codes (including ebooks and etextbooks), or opened merchandise containing computer software, DVDs, Compact Discs, or other pre-recorded media. This includes Text and other books from which the shrink wrap has been removed. Defective media (Compact Discs, DVDs, Software, and Console Games) will be exchanged for the same title only within fourteen (14) days of purchase with the original bill of sale or cash register receipt.

    Items purchased online or at the Woodroffe campus must be returned to Connections - The Campus Store in Ottawa. Items purchased at Pembroke and Perth campuses must be returned to the campus store of purchase. The above conditions apply for all returns.

  • Products purchased online via the thecampusstore.ca Web site are subject to the same terms and exclusions as stated for In Store Returns.

    Customers who would like to return product ordered online may send or deliver in person the product in unused and unmarked condition, and in its original (unopened) packaging to Connections - The Campus Store within fourteen (14) days of date printed on the bill of sale to qualify for a refund.

    If returning an item ordered online, please email Connections - The Campus Store with the reason(s) for the return. Once we receive the product(s) you will be promptly credited by the same method as was used for the original purchase.

    Please send returns to:

    Connections - The Campus Store
    Attn: Merchandise Returns
    H110, 1385 Woodroffe Avenue
    Ottawa, Ontario CANADA
    K2G 1V8