- I'm in a Bring Your Own Device (BYOD) course, what device do I need?
Click here to view information on device requirements and recommendations.
- I'm in an eText course, how do I get my eTexts?
Click here to view instructions on how to receive your eTexts.
- Can I return software that I purchased at Connections - The Campus Store?
Software is non-returnable unless defective or unopened and is returned within 14 days of purchase accompanied by the original receipt.
- My computer is broken or doesn't perform like it used to, where can I bring it for repair?
Computer repairs are available at the ITS Service Desk in Room A143D at the Ottawa campus. Click here for more information.
- I don't know how to use my computer, do you offer training?
The Campus Store does not offer in store training, but as an Algonquin College student you have free access to the extensive online training resources from Lynda.com. Click here for more information.
- I need an Apple computer, do you sell Apple products?
The Campus Store sells many Apple accessories as well as third-party accessories that are compatible with Apple products. MacBooks, iMacs and iPads can be purchased at an educational discount here.
Campus Store F.A.Q.'s
Common questions we receive.
- Convenience! Ordering books and other merchandise online is ideal for students and anyone who simply can't come in person to the store, or would prefer to shop from wherever they happen to be.
- No lineups! At certain times of the year (particularly at the start of a new term of classes), the volume of customers in the store can be quite large. Unfortunately, even with the extra staff on hand during these periods, you may experience long lineups to purchase your materials.
- No searching the aisles for textbooks and other materials you need - we pick out your items for you.
We'll ship your order right to your door for a nominal shipping charge (much less than the charges from other retailers), or select In-Store Pickup as your method of payment when you Checkout your online order. In-Store Pickup reservation is free, just come by our pick-up location when you're notified that your ready-to-go order is available for pickup.
Finding your textbooks on our site is easy: Look at your timetable through your ACSIS account (details on how to access your account are provided by the Registrar's office) to identify the course numbers of the classes for which you are enrolled. (i.e. ACC2210, QUA2227) Click on the 'Books' tab on the Connections - The Campus Store Web site and select 'Text/eBook Search'.
1 Select the Campus/Delivery method for your course(s).
2 Select the Term in which you enrolled.
3 Choose the school of learning for your course(s) or "View Courses for All Programs".
4 From the listing of courses that appears, select your courses and click 'Go >>' to view the required and suggested materials for those selections.
5 Click the 'Buy New' button beside items to add them to your cart.
6 Click 'In Cart' next to an item you have added to your cart and verify items and quantities then click 'Checkout' to purchase your selections.
7 You will be required to create a new account, or login to your existing account if you are a returning customer. Your login will be your email address and the password you entered on your first visit. Note: To reserve your items for pickup at our Customer Order Pick-up in H110a, make sure to select 'In Store Pickup' as your shipping option.
Most deliveries within Canada take 1 to 2 days shipping time unless you are located a distance from the nearest distribution centre. We use UPS for domestic and US shipments which requires you to sign for your package. If you are not available to sign, a card will be left indicating the next delivery attempt or other instructions. Please note that delivery times are in addition to order processing times.
For all orders, including In-store Pickup and Credit Card orders, we require one (1) to two (2) business days to process your order to be available for pickup or shipping. During the starting weeks of a semester, please allow 72 hours (3 business days) for order processing. In-store pickup orders will be held for seven (7) calendar days from the time you are notified that your order is ready.
The periods listed above only apply to orders for which sufficient merchandise is in-stock. Orders for out-of-stock items (0 on hand), and special order items are processed when the items are received by the Campus Store.
See Shipping Rates & Information for specific rates.
Our return policy for online orders is the same as for in-store purchases. You have up to 14 days from the transaction date printed on the receipt included with your order to return books or merchandise to us with the original invoice. Items that are wrapped in plastic are not returnable if the plastic is removed. Returned books and other merchandise must be received by us in their original condition, so we advise you to use an insurable method of delivery such as UPS or Canada Post Xpresspost service. Additional special allowances or restrictions may also apply to your returned items. See our Return Policy for more information.
You will not be charged for items until the order has been shipped to you. All online orders are pre-authorized for an amount that is 5% higher than the originally quoted order total. This amount is pre-authorized only and not automatically charged to your card. Once orders are picked and processed through a cash register in the Campus Bookstore the originally quoted total price will appear on your credit card statement and the pre-authorized amount will disappear. PCI Compliance laws prohibit the storing of credit card information. The additional 5% on preauthorization is built in to cover any fluctuations in shipping charges based on shipping location and/or weight of each order. Any customer with an order where the originally quoted total will change will be contacted prior to any additional amount being charged to their credit card. If some items in your order must be shipped separately, there may be multiple charges on your credit card statement, one for each shipment. Shipping charges will apply to each shipment.